Adapt or Die: IBM’s Rebirth

It is hard to watch what many companies are going through today. Automakers, the news media, entertainment industry businesses, banks, and other financial institutions--they and others are being seriously challenged…

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  • 01/10/2019

Bypassing the Pecking Order at Work

Organizations are often run according to "the superchicken model," where the value is placed on star employees who outperform others. And yet, this isn't what drives the most high-achieving teams.…

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  • 01/10/2019

ROUNDMAP™ Roundtable Rules

We talked about setting up Customer Roundtables, as a second operating system or shadow structure, to allow the free flow of information between customer-facing employees. However, with its establishment come…

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  • 19/09/2019

The Responsive Company

In 2015, during one of my executive assignments, I was asked to write a book on the potential of big data. However, as I researched the matter I soon realized…

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  • 16/09/2019

Achieving Customer Excellence

When I asked a client what they aimed to achieve by applying ROUNDMAP™, they answered: "We would like to increase customer performance". When I asked how they planned to accomplish…

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  • 15/09/2019

Harnessing Horizontal Collaboration

We're all too familiar with the typical bureaucracy consisting of a hierarchy of authority, while employees are grouped by the functions they perform for the organization. This command-and-control structure allows…

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  • 05/09/2019

Driving Customer Excellence™

A tagline serves to clarify a thought, product, brand or proposition. The tagline for ROUNDMAP™ is Driving Customer Excellence™. However, the problem with words is that they are highly open…

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  • 02/09/2019
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