The Trinity of Design Thinking

The inconvenient truth is that an estimated 93% of Customer Experience (CX) initiatives fail, while in 2016, according to Gartner, 89% of companies expected to compete mostly based on customer…

Continue Reading The Trinity of Design Thinking
  • Post published:09/03/2020

Yesterday When I Was Young

A few days ago I watched an interview on television with a well-known Dutch poet, performer, and author, Jules Deelder ─ in celebration of his 74th anniversary. Besides his candor,…

Continue Reading Yesterday When I Was Young
  • Post published:26/11/2019