The Case for Customer Compassion

In a previous post, we made the case for empathy. Today, we would like to make the case for customer compassion. When we made the case for empathy we took…

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  • Post published:23/09/2019

The Case for Empathy

An article recently published in Harvard Business Review emphasizes the importance of cherishing a culture in which empathy is strongly embedded. As you may know, empathy is the first precondition…

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  • Post published:13/07/2019