CC | Value Creation

Every successful business creates something of value. The world is full of opportunities to make other people’s lives better in some way, and your job as a businessperson is to…

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  • 17/07/2019

CC | Value Hub™ Formula

First, perceive the following image: The Value Hub™ formula is quite simple: VH Delivery (p) -/- VH Intake (c) -/- VH Creation (c) = VH Capture (m) VH = Value…

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  • 15/07/2019

CC | The Digital Advantage

In November 2012, research-based consultancy Capgemini published a report studying the digital maturity of companies pursuing digital transformation. In its report, “The Digital Advantage: How digital leaders outperform their peers…

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  • 29/06/2019

CC | Collaborative Economy

Following the rise of the World Wide Web (1991), allowing people to crawl the web, and Web 2.0 (1997), allowing user-generated content, creating the Social Web, there is a new…

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  • 26/06/2019

CC | 81% of CEM Intiatiatives Fail

Research conducted by Dynamic Markets and commissioned by Avaya in 2014 revealed that 81% of CEM (Customer Experience Management) initiatives failed 'over the past three years'. The following press release…

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  • 24/06/2019

CC | Digital Transformation Failure (1)

Confirming research by PulsePoint (failure 2), McKinsey concluded that 70% of Digital Transformation initiatives fail. McKinsey defined three modes of failure (failure to launch, failure to sustain, and failure to…

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  • 24/06/2019
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