An article recently published in Harvard Business Review emphasizes the importance of cherishing a culture in which empathy is strongly embedded.
As you may know, empathy is the first precondition of the ROUNDMAP’s Integrated Customer Lifecycle™ – these preconditions bridge the gap between the firm’s inner circle, the Moments of Engagement, and the customer’s outer circle, the Moments of Reflection™.
Research demonstrates that Cook [Tim Cook, CEO of Apple] and other leaders are on to something. Empathic workplaces tend to enjoy stronger collaboration, less stress, and greater morale, and their employees bounce back more quickly from difficult moments such as layoffs. Still, despite their efforts, many leaders struggle to actually make caring part of their organizational culture. In fact, there’s often a rift between the culture executives want from the one they have.
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