The Case for Empathy

The Case for Empathy

An article recently published in Harvard Business Review emphasizes the importance of cherishing a culture in which empathy is strongly embedded.

As you may know, empathy is the first precondition of the ROUNDMAP’s Integrated Customer Lifecycle™ – these preconditions bridge the gap between the firm’s inner circle, the Moments of Engagement, and the customer’s outer circle, the Moments of Reflection™.

ROUNDMAP_precondition_empathy

Quote:

Research demonstrates that Cook [Tim Cook, CEO of Apple] and other leaders are on to something. Empathic workplaces tend to enjoy stronger collaboration, less stress, and greater morale, and their employees bounce back more quickly from difficult moments such as layoffs. Still, despite their efforts, many leaders struggle to actually make caring part of their organizational culture. In fact, there’s often a rift between the culture executives want from the one they have.

I strongly encourage you to continue reading here.

Author

  • Edwin Korver

    Edwin Korver is a polymath celebrated for his mastery of systems thinking and integral philosophy, particularly in intricate business transformations. His company, CROSS-SILO, embodies his unwavering belief in the interdependence of stakeholders and the pivotal role of value creation in fostering growth, complemented by the power of storytelling to convey that value. Edwin pioneered the RoundMap®, an all-encompassing business framework. He envisions a future where business harmonizes profit with compassion, common sense, and EQuitability, a vision he explores further in his forthcoming book, "Leading from the Whole."

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