Following the creation of ROUNDMAP™, an Integrated Business Framework (IBF), we found that an integrated business, specifically during times of change, can be far more effective and sustainable than a siloed business. To transition from a (vertical, slow, and product-focused) siloed business into a (horizontal, agile, and customer-focused) integrated business, we’re proposing to appoint a Grandmaster of Business™ ─ to make the transition as smooth as possible. But the question we would like to answer today is: What technology will benefit the integrated business most?
Besides a Customer Data Platform, companies may benefit from selecting an Integrated Business Planning (IBP) system. The goal of IBP is to synchronize the supply-side (operations; upstream) of the business with the demand-side (sales; downstream), to disclose hidden gaps, risks, and constraints, as well as under- and overperformances on both ends.
Integrated Business Management (IBM) could surely prosper from using a real-time digital dashboard, based on aggregated data taken from various systems, to track the projected performance versus the actual performance. Digital IBP systems, also referred to as S&OP systems, offer a technological solution to steer the business from the entry and exit nodes, the up-and downstream of the supply chain ─ by applying one data model, one user interface, and one codebase. Or, as one supplier stated: ‘IBP provides the company with a reliable rolling forecast and strategy status.’
However, to successfully transition from a siloed business into an integrated business, we believe a company needs to attain all three levels of competence:
- Integrated Theory ─ Applying an Integrated Business Framework (IBF), such as ROUNDMAP™.
- Integrated Methodology ─ Adhering to Integrated Business Management (IBM), preferably with the support of a Grandmaster of Business™.
- Integrated Technology ─ Administering Integrated Business Planning (IBP); your choice of an IBP/S&OP system.
IBP/S&OP systems cross organizational boundaries – that is, its strength but also its vulnerability. Classic best practice suggests that the Chief Executive Officer must own S&OP. If that is not possible, some practitioners suggest forming a strong coalition of department heads to lead the process, provided they set clear ground rules and boundaries for working together. However, as McKinsey & IBM found, between 80-85% of digital transformation initiatives fail, a loss of 900 billion dollars (just in 2017) ─ mostly due to silo effects.
Technology by itself won’t be a cure for the silo syndrome or an instant recipe to transform into an integrated business. However, some of the obtained insights may point implicitly to the destructive effects of silo dynamics, thereby becoming an instigator of organizational change. Obviously, abstractions from data by itself won’t change a mature business culture or harmonize its mode of operation.
Therefore, before commencing with a technological solution, please consider an integrated theory and methodology first. Transitioning from a vertical to a horizontal organization has profound implications; leadership is bound to face strong opposition to radical change.
The following image is how we perceive the IBP/S&OP landscape.
First of all, we prefer to use the term ‘demand chain’ instead of ‘downstream’ because the supply-and-demand chain requires different orchestrations to benefit most from the firm’s backstage competitive advantages (on the supply-side) and onstage competitive advantages (on the demand-side).
Secondly, we believe the ‘business’ should be seen as three distinct dynamics, with Customer Dynamics in the center. This way, we can add four additional delta’s, allowing for a more distinct insight into the gaps and constraints throughout the entire value chain.
There are quite a few IBP-systems on the market, making it challenging to select the most suitable for your situation. We’ve drawn up a short-list of suppliers, in random order, for your convenience:
- INFOR Integrated Business Planning
- o9 Integrated Business Planning + AI
- SAP Integrated Business Planning for Supply Chain
- Kinaxis ─ Intelligently control your integrated business planning and digital supply chain
- Logility ─ Supply Chain Management + AI
- OMP ─ Unison™ Planning
- Anaplan ─ Sales and Operations Planning
Additionally, Gartner has drawn up a Magic Quadrant, examining the leading vendors that provide S&OP (Sales & Operations) Systems of Differentiation.